Terms of service

Last updated: April 21, 2026

Welcome to Eyoria. These Terms of Service ("Terms") govern your use of our website eyoria.com and any purchases made through it (the "Services"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Who we are

Eyoria is an online store operated from Lyon, France, selling pet products to customers in the United States and the United Kingdom. You can contact us at contact@eyoria.com.

2. Eligibility

You must be at least 18 years old to place an order on our website, or have the consent of a parent or legal guardian. By placing an order, you represent that you meet this requirement and that all information you provide is accurate.

3. Products

We make every effort to display our products as accurately as possible, including colors, dimensions, and features. However, minor variations may occur due to screen settings or manufacturing tolerances. All product descriptions and specifications are provided in good faith and may be updated without notice.

Availability of products is not guaranteed. We reserve the right to limit quantities, refuse orders, or discontinue products at any time.

4. Orders and pricing

All prices are listed in US dollars (USD) unless otherwise indicated. Prices may change without notice, but any price change will not affect orders already placed.

When you place an order, you receive an order confirmation by email. This confirmation does not constitute acceptance of your order. We reserve the right to cancel any order, for any reason, including but not limited to:
- Suspected fraud
- Pricing or product information errors
- Unavailability of the product
- Shipping restrictions

If we cancel your order, we will issue a full refund to your original payment method.

5. Payment

Payments are processed securely through Shopify Payments and other authorized payment providers. By submitting payment information, you authorize us to charge the total amount of your order, including applicable taxes and shipping fees.

6. Shipping and delivery

Shipping terms, estimated delivery times, and costs are detailed in our Shipping Policy. We are not responsible for delays caused by carriers, customs, or events outside our control.

7. Returns and refunds

Our return and refund policy is detailed in our Refund Policy. By placing an order, you agree to the terms outlined there.

8. Intellectual property

All content on this website — including text, images, logos, and designs — is the property of Eyoria or used with permission. You may not copy, reproduce, distribute, or use any of this content for commercial purposes without our prior written consent.

9. Limitation of liability

To the maximum extent permitted by law, Eyoria and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services or products. Our total liability for any claim related to an order is limited to the amount you paid for that order.

Our products are designed for their intended use as described. We are not responsible for damage, injury, or loss resulting from misuse, improper installation, or failure to follow the user guide.

10. Disclaimer

Our Services are provided "as is" and "as available." We do not guarantee that the website will be error-free, uninterrupted, or free of harmful components. You use the Services at your own risk.

11. Indemnification

You agree to indemnify and hold harmless Eyoria, its affiliates, and its employees from any claims, damages, or expenses arising from your violation of these Terms or your misuse of our Services.

12. Changes to these Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Services after changes means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of France. Any dispute arising from these Terms or your use of our Services will be resolved in the competent courts of Lyon, France, unless otherwise required by applicable consumer protection laws of your country of residence.

14. Contact

For any question about these Terms, contact us at:

Eyoria
Lyon, 69001, France
contact@eyoria.com